Terms of service

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TERMS AND CONDITIONS OF THE PLATFORM AND APPLICATION

27 April 2026

The Sympa Health Application and Platform have been created solely to support users in independently monitoring symptoms of endometriosis and presenting recommended behaviours that may positively affect wellbeing. The Application and Platform are NOT medical devices, do NOT replace advice from doctors or specialists, do NOT make diagnoses and do NOT analyse medications taken by the User. The Application and Platform help Users follow doctors’ recommendations and, where the User chooses such functionality, monitor the User’s physical and psychological wellbeing.

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§ 1. Introductory provisions

The owner and operator of theApplication is BM1 sp. z o.o., ul. Jacka Malczewskiego 29, 26-600 Radom,entered in the Register of Entrepreneurs kept by the District Court Lublin-Eastin Lublin with its registered seat in Świdnik, 6th Commercial Division of theNational Court Register under KRS number 001136184, REGON 540066742, NIP7963032569.
For any matter connected withthe functioning of the Application or Platform, the User is asked to contact: hello@sympahealth.co.uk.
These Terms specify inparticular: the type and scope of electronic services provided by the Operator;the conditions for providing electronic services, including technicalrequirements; the conditions for concluding and terminating the Agreement; andthe complaint procedure.
Only registered Users may usethe Application and Platform.
Users must comply withprinciples of social coexistence, generally accepted social standards andrespect the good name and legal interests of the Operator and other Users. Anyactions infringing copyright in content available through the Application or Platformare prohibited.
The Operator may delete anAccount or temporarily block access to content and Services for Users whoviolate or do not respect these Terms or otherwise infringe the interests ofthe Operator or other Users.
Before using the Application orPlatform, each User must read and comply with these Terms. The Terms are madeavailable free of charge through the Operator’s website and in the Applicationand Platform.
The Application and Platformare not and must not be treated as tools for diagnosing specific diseases, assubstitutes for direct medical examination or as tools for self-diagnosis andself-treatment. They are only a supplement and support in the treatment processdetermined by a doctor.

§ 2. Terms and definitions

Application - the application enabling use of Services provided by the Operator. The Application is owned by the Operator.

Price List - a list showing types of paid Services, Fees and related Subscription Periods.

User-reported Data - data concerning the User’s health condition entered into the Application or Platform by the User or obtained directly from the User’s Device after the User’s voluntary and informed consent.

Personal Data - any information concerning an identified or identifiable natural person, including by name, identification number, location data, online identifier or factors relating to physical, physiological, genetic, mental, economic, cultural or social identity.

Registration Form - an interactive form available in the Application and Platform enabling creation of an Account and requiring the User to provide Personal Data.

Password - a string of at least 8 characters, including numbers and letters, created individually by the User and required for registration and access to the Account.

Civil Code - the Polish Civil Code of 23 April 1964.

Account - the User’s dedicated account enabling use of functions available through the Platform and Application.

Consumer - a natural person entering into a legal transaction with the Operator not directly connected with their business, trade, craft or profession.

Newsletter - a free electronic service consisting in sending e-mail information about news in the Application and Platform, changes to Services and functions, medical-market news or other commercial information related to the Operator’s activity.

Subscription Period - the period specified in the Price List entitling the User to use the Application and Platform.

Operator - BM1 sp. z o.o., ul. Jacka Malczewskiego 29, 26-600 Radom, entered in the Register of Entrepreneurs under KRS number 001136184, REGON 540066742, NIP 7963032569.

Fee - depending on the context, the Subscription Fee or another fee indicated in the Price List.

Subscription Fee - the fee specified in the Price List and charged by the Operator for use of the Premium Package during a Subscription Period.

Premium Package - a paid package of access to functions offered by the Operator on the terms set out in these Terms.

Platform - the online platform enabling use of Services provided by the Operator. The Platform is owned by the Operator.

Privacy Policy - the policy on processing Personal Data by the Operator in connection with use of the Application and Platform.

Agreement - an agreement for the provision of electronic services concluded between the Operator and the User in connection with use of the Platform or Application.

Device - portable electronic devices allowing data to be processed, received and sent without a wired network connection, such as a smartphone, computer or tablet.

Services - electronic services offered by the Operator through the Application or Platform, in particular those listed in § 3.

User - a Consumer with full legal capacity who uses the functions of the Platform or Application after creating an Account.

Definitions apply accordingly to singular and plural forms.

§ 3. Services provided by the Operator

The Operator provides Services through the Application and Platform. The Application and Platform are linked, in particular so that an Account created on the Platform can be used to log in to the Application and vice versa.
The Application is intended for Users interested in independently monitoring symptoms of endometriosis and using functions supporting improvement of quality of life and wellbeing, without replacing professional medical advice, diagnosis or treatment.
Services are provided on the terms set out in these Terms.
The User may use in particular: the Account Service; the symptom diary Service; the educational Service; the collection and storage of User-reported Data; individual wellbeing recommendations; and the Newsletter Service.
The symptom diary Service allows Users to record the type and frequency of potential disease symptoms in order to present more accurate data to medical specialists.
The educational Service enables Users to communicate with a bot supported by artificial intelligence systems, which educates about the disease by answering User questions based on source documents such as scientific articles and educational materials.
Collection of User-reported Data may involve automatic transmission from the Device to the Application or Platform or manual entry by the User.
Storage of User-reported Data includes the possibility to import such data into the Application or Platform and download it from the Application or Platform and save it on the Device, e.g. as a PDF.
Individual wellbeing recommendations consist in analysing User-reported Data and other data entered by the User to present recommendations concerning behaviours that may positively affect wellbeing, including daily habits, physical activity, rest, diet or organisation of the day. These recommendations are not medical advice, diagnosis or treatment recommendations.
The Application and Platform may contain links to third-party websites. The User uses third-party resources at their own risk and should read the third party’s terms and privacy policy.
The Platform, Application and their content are protected by applicable law, including database and copyright law. The User may use databases and content only to the extent necessary to perform the Agreement.

§ 4. Use of the Application and Platform

To use the Platform, the User needs an active e-mail account, Internet connection, a device with Internet access such as a PC, laptop, tablet or smartphone, and an operating system such as Windows 10 or three versions back, Android 10 or three versions back, or iOS 13 or three versions back. The User should use Microsoft Edge, Mozilla Firefox, Google Chrome or Opera in the newest version or two versions back, with JavaScript enabled and cookies accepted.
To use the Application, the User needs an active e-mail account, a mobile device with Internet access running the newest Android or iOS version or two versions back, at least 1.5 GB RAM, the current Google Play or App Store application and proper installation of the Application on the mobile Device.
The Operator is not a data transmission provider. Data transmission costs required to conclude the Agreement and use the Services are borne by Users under separate agreements with telecommunications or Internet providers.
The Operator will make every effort to ensure secure data transmission and applies necessary technical and organisational measures to protect Services, including measures against unlawful acquisition of Personal Data or User-reported Data by third parties. Because the Internet is public, Users should also protect their Devices and data using appropriate measures such as antivirus and identity-protection software.
Data and terms of the Agreement are recorded, secured and made available through the e-mail address connected with the Account and through the Application and Platform. Unusual signs of operation, such as changed appearance or unexpected messages, may indicate an attempt to unlawfully obtain the password or other third-party activity; the Operator recommends stopping use immediately in such circumstances.
The Application may be used 24/7. The Operator is not responsible for technical problems or limitations of the User’s Device or Internet connection. Some functions may be temporarily unavailable due to maintenance, updates or improvements. The Operator will strive to keep downtime as short as possible and assumes it should not exceed four hours. Such unavailability does not constitute breach of the Agreement.

§ 5. Registration

Users wishing to access full functionality should register an Account. Registration enables creation of an Account and is free of charge, except for a Premium Account.
Before registration, the User must read and accept the Terms and Privacy Policy. After correct completion and submission of the Registration Form, the User receives access to the Application and Platform.
The Agreement for the Account Service is concluded when the User receives confirmation of Account registration. The Agreement is concluded in Polish for an indefinite period, unless otherwise agreed.
The e-mail address provided in the Registration Form is connected with the Account and used for correspondence concerning Services. The User must maintain an up-to-date active e-mail address.
Use of the Premium Package and paid functions is subject to fees under § 9 and the Price List. If the User does not agree to the Terms or Privacy Policy, the User may not use the Platform or Application.
The User is fully responsible for incorrectly entered data and must keep Account data up to date. Providing incomplete or false data is prohibited.
The User acknowledges that the Operator will have access to data and information entered in the Application for scientific research and improvement of Services. The Operator will not transfer User-reported Data containing Personal Data to third parties.
Except for the Premium Account Service, the User may have only one active Account. The User may not share login data with other Users or third parties.

§ 6. Termination of the Account Service Agreement

The User and the Operator may terminate the Account Service Agreement at any time, without giving reasons, with a 30-day notice period counted from the end of the calendar month in which the statement is received.
The User may submit a termination statement in writing, by e-mail to hello@sympahealth.co.uk or through the Application or Platform. The Operator submits its statement by e-mail to the address connected with the Account.
After expiry of the notice period, logging into the Account and using functions available under the Account will no longer be possible.
Within the limits permitted by law, and where the User violates the Terms, law or good customs, the Operator may terminate the Agreement without notice. The Operator may also terminate immediately if performance becomes impossible for reasons not attributable to the Operator.
Termination of the Account Service Agreement blocks access to the Account and causes other agreements concerning Services within the Application or Platform to expire.

§ 7. User-reported Data

Confidentiality of User-reported Data is the Operator’s highest priority. The Operator stores such data using encryption mechanisms preventing access by third parties. Reading User-reported Data is possible only on the User’s Device.
The User is the sole disposer of User-reported Data and decides whether to disclose them to other entities.
Detailed information on processing Personal Data, including User-reported Data, is available in the Privacy Policy.

§ 8. Withdrawal from the Account Service Agreement

A User who is a Consumer and has concluded the Agreement maywithdraw from the Account Service Agreement within 14 days of its conclusionwithout giving reasons. To exercise this right, the User should submit astatement of withdrawal to the Operator. The statement may be submitted usingthe form attached as Appendix 1 or by any other unequivocal statement. Sendingthe statement before the deadline is sufficient.

§ 9. Payments

Use of basic functions of the Platform and Application is free of charge, subject to functions and Services available under the Premium Package or other paid Services indicated in the Price List.
The User is informed of the amount of the Fee before payment by e-mail, in the Application or on the Platform.
The Premium Package is subject to a Subscription Fee under the Price List. In special cases, the Subscription Fee and payment terms may be agreed individually with the User or a group of Users under a separate agreement.
The Premium Package is ordered by contacting the Operator and is activated when payment is credited to the Operator’s bank account. Confirmation is sent to the e-mail address connected with the Account.
By choosing a credit or debit card, the User agrees to automatic charging of all Fees due in a given Subscription Period and to the Operator using external payment intermediaries and disclosing transaction data to them.
If card payment is chosen, the fee for each subsequent month is charged automatically until the User reports resignation from the Premium Package at hello@sympahealth.co.uk at least 7 days before the beginning of a new Subscription Period.
Where an online payment operator is chosen, the User accepts that operator’s terms. Fees are deemed paid when credited to the Operator’s bank account.
The Operator may change the Price List, introduce new Services, withdraw Services, conduct promotions and grant discounts. This does not affect Services ordered before the change enters into force.

§ 10. Newsletter

The Operator may provide the Newsletter Service on the basis of the User’s voluntary consent. The Newsletter may contain information about the Application and Platform, Services, functions, promotions and other information related to the Operator’s activity. The User may unsubscribe at any time using the method made available by the Operator.

§ 11. Complaints

Complaints concerning improper performance of the Agreement by the Operator should be submitted by e-mail to hello@sympahealth.co.uk or by reporting a problem from the panel available after logging into the Application or Platform.
The User receives confirmation of the complaint at the e-mail address connected with the Account.
The complaint should include: name and surname, e-mail address, subject of the complaint, date of occurrence and duration of the problem, and the name and model of the Device as well as the operating system and browser used.
Properly submitted complaints will be considered without undue delay, no later than within 14 days of receipt. The Operator will inform the User of the result by e-mail. If data require supplementation, the Operator will request supplementation and the time for considering the complaint will be extended by the time taken by the User to provide explanations.
If the complaint procedure does not bring the expected result, a Consumer may use assistance from a European Consumer Centre, the ODR platform, mediation before the competent Trade Inspection authority, a permanent consumer arbitration court or free municipal or district consumer ombudsman assistance, where available under applicable law.

§ 12. AI educational bot and wellbeing recommendations

The educational bot is an auxiliary educational function supported by artificial intelligence systems. It provides information based on source materials and is intended to support understanding of the disease and wellbeing-related issues. The bot does not replace a doctor or specialist, does not diagnose, does not analyse medications and does not recommend treatment.

Wellbeing recommendations are generated based on data entered or reported by the User and are intended to support better organisation of daily habits, activity, rest, diet or wellbeing. They are not medical advice, diagnosis or treatment instructions. In case of doubt or health concerns, the User should consult a doctor or qualified specialist.

§ 13. Liability

The Operator provides the Application and Platform as tools supporting monitoring and wellbeing. The Operator does not provide medical services through them and is not liable for using them contrary to their purpose, in particular for self-diagnosis, self-treatment or replacing medical consultation.
The Operator is not liable for interruptions or lack of access caused by circumstances beyond its control, including force majeure, DDoS attacks, hosting provider failures or Internet platform unavailability.
The Operator is not liable for improper functioning of the User’s devices or failure to meet technical requirements, or for lack of uninterrupted or error-free operation of the Application or Platform.
To the maximum extent permitted by law, the Operator is not liable for content and materials available in the Platform, Application or provided by the Bot, in particular for their completeness, accuracy, timeliness, suitability for a particular purpose, availability or effects of use by the User.
The purpose of the Application, Platform, Bot and Operator is not to promote any doctors, healthcare entities, medicinal products, medical devices or manufacturers or distributors of such products.
The Operator is not liable for effectiveness or results of treatment methods used by Users, even if the User uses the Application, Platform or Bot as tools supporting organisation and monitoring of doctor-recommended activities.
The User acknowledges that the Application and Platform only support and facilitate following recommendations received from a doctor and entered by the User. The Operator is not liable for the User’s health, wellbeing or deterioration of physical or psychological wellbeing resulting from use of the Application, Platform, Bot or messages provided by them.
The Operator is not liable for disclosure of User-reported Data by the User or by other entities that obtained such data because the User failed to comply with the Terms, especially by sharing the Account password. The Operator does not analyse or control to whom the User discloses User-reported Data.
Any provisions limiting Consumer rights granted by mandatory law do not apply to Consumers to the extent they would be unlawful. The User is fully responsible for actions or omissions undertaken within the Application and Platform.

§ 14. Protection of intellectual property rights

The Operator holds all intellectual property rights to the Application and Platform and their elements, including trademarks. Use of the Application or Platform in a manner or for purposes inconsistent with these Terms or applicable law is prohibited and results in the User’s liability towards the Operator.
Upon conclusion of the Agreement, for its duration, the Operator grants the User a non-exclusive, non-transferable, non-sublicensable and non-assignable licence to use the Application and Platform in accordance with their purpose. The licence covers reproduction and storage only to the extent necessary to launch, operate and store the Application on the User’s Device, load it into device memory, display it, temporarily reproduce it in mobile device memory and make adaptations necessary for use through the Device. The licence is granted only within the scope of these Terms and does not authorise any other use.
If third-party rights are infringed as a result of the User’s actions, the Operator may be required by competent authorities to disclose information about infringing Users. The User must join any dispute, satisfy or cause withdrawal or dismissal of claims concerning infringement caused by the User, and reimburse the Operator for damages, costs, court fees and legal representation costs incurred in connection with such infringement.

§ 15. Processing of Personal Data

Users’ Personal Data are collected and processed by the Operator in accordance with applicable law, including Regulation (EU) 2016/679 and the Privacy Policy. Detailed information concerning collection and processing of Personal Data, including the Privacy Policy, is available in the “Information” section.

§ 16. Changes to the Terms

The Operator may change these Terms for important legal or technical reasons, including changes in law, changes in the scope or manner of Services, introduction or withdrawal of functions, security reasons, need to improve operation, changes in payment rules, changes in contact details or organisational changes affecting the Services.
The Operator will inform Users of changes in a message displayed in the Application and Platform at least 15 days before the new Terms enter into force. During that time, the User may refuse acceptance by sending an e-mail to the Operator within 15 days of being informed. If the User refuses, the Agreement is terminated in accordance with the Terms and the previous Terms apply until termination. If the User does not refuse before the deadline, the User is deemed to have accepted the changed Terms without reservations.
The Operator may change the Terms without the 15-day notice period, including with immediate effect, if the Operator is subject to a legal or regulatory obligation requiring a change in a manner that prevents compliance with that notice period.

§ 17. Other provisions

Matters not regulated by theseTerms are governed by applicable Polish law, in particular the Civil Code, theAct of 18 July 2002 on the Provision of Electronic Services and the Act of 4February 1994 on Copyright and Related Rights, in their current versions.
All advertising materialsconcerning the Platform and Application are for information only; theprovisions of these Terms are legally binding.
If any provision of theseTerms is found invalid or ineffective, the remaining provisions remain inforce. Invalid or ineffective provisions will be replaced by valid andeffective provisions closest to the original purpose.
Where permitted by law,disputes between the Operator and the User will be submitted to the courtcompetent for the Operator’s registered office.
The User may not transfer anyrights or obligations under the Agreement to a third party without theOperator’s prior written consent under pain of nullity

Appendix 1 to the Terms - Model withdrawal form

Addressee: BM1 sp. z o.o., ul. Jacka Malczewskiego29, 26-600 Radom.

I, ................................................, hereby informyou of my withdrawal from the agreement for the provision of Services withinthe Sympa Health Application/Platform.

Date of conclusion of the agreement:................................................

Name and surname: ................................................

Application username (login):................................................

Date: ................................................

Signature: ................................................